Frequently Asked Questions

We know you haven't seen a service like this before, so we're sure you have questions.
Don't see your answer? Contact us by email or call 844-438-2877.
 

FOR THE COFFEE SHOP

General  ×   On Demand Shifts  ×   The Job Board

FOR THE BARISTA

General


FOR THE COFFEE SHOP

General


What is the difference between Cover That Shift: On-Demand and The Job Board?

On-Demand is for specialty coffee shops, cafes and coffee event planners who need an extra barista on a temporary basis, for one or a few shifts. When you book a barista On-Demand, we schedule you an experienced barista who wants to pick up the extra shift(s.)
The Job Board is for specialty coffee shops looking to permanently expand their team, and connects with them qualified, talented applicants.

On-Demand shifts

How do I know the baristas are any good?

To qualify to be part of this program, baristas are required to have at least 2 years of barista experience. Many of our baristas come to us via industry recommendation, and most have several years of experience working in third-wave coffee shops. We always call references and vet them carefully, and if ever in doubt, we have access to a training center where we can quality-check their skills in person.

 

I’m uncomfortable with having a stranger in my shop.

This is totally understandable, but we take recruitment seriously and screen our baristas to ensure they are trustworthy, reliable, and experienced (and cool).

 

When are baristas available?

Baristas are available around the clock—whenever you're open, they're ready to make coffee.

 

How long do I have to book a barista for?

The minimum shift length is 5 hours. If you need a barista for less time, you can book for 5 hours and email us at coverthatshift@cupsworks.com with the correct time of the shift. Please note shorter shifts will still be charged the 5-hour minimum.

 

How much is this going to cost me, and how do the baristas get paid?

All rates are determined by city: NYC, Philadelphia and Chicago baristas are paid $12/hr, Bay Area baristas are paid $16/hr, LA baristas are paid $14/hr and Nashville baristas are paid $10/hr. You pay us the hourly rate and we’ll then pay the baristas—all wages are passed directly to the barista. We charge a booking fee of $29 per shift, or $35 per shift booked if the shift is the following day. This is to cover the admin time of hiring, vetting, and managing baristas.

 

What about tips?

On-Demand baristas deserve their fair share of tips, and you are responsible for tipping the barista out at the end of their shift. If you are unable to pay the barista in cash for their credit cards tips, we can charge your card the amount owed to the barista and pass it onto them, but we will have to add a 3% credit card processing fee to the total.

If your shift is untipped, we charge an additional $4 per hour to be paid directly to your barista.

 

How do you charge me?

Your credit card will be charged upon check out.

 

Are the baristas your employees?

No, all Cover That Shift baristas are independent contractors.

 

How far in advance do I need to request a barista?

We ask you to send in requests by 4 pm EST the previous day to provide us ample time to secure a barista. Weekend shifts must be booked by 4 pm Friday, and special notice may be required for holiday shifts.

 

I want to request a shift on a specific date, but I don’t see it as an option. What do I do?

If the date is super far away, just reach out to us and we’ll be happy to book your shift manually. If it’s missing from the list, you may have missed the cut-off or there may not be baristas available that day—feel free to reach out for more info.

 

Is it possible to book a shift after the 4 pm cutoff?

We can’t make any guarantees, but if you reach out to us directly at coverthatshift@cupsworks.com, we’ll try our best to accommodate short-notice requests. We can often fill same-day shifts by increasing the barista's hourly rate; please note you may be charged an additional fee in these special cases.

 

Can I have the same barista for multiple shifts?

We can’t guarantee this, but we can certainly try! We'll do our best to send the same one or two baristas for multiple shift bookings. If you request a specific barista, we will reach out to them individually before the rest of our barista network.

 

Am I able to book multiple shifts at once?

Yes, you can book multiple shifts at checkout. For bulk shifts booked more than 2 weeks in advance, we will charge your card at once for the booking fees and will charge your card for the hourly wages once the shifts have been filled. We reserve the right to change this policy depending on the circumstance.

 

Do you provide baristas for private events or catered events?

Absolutely! We've provided baristas for many different kinds of events. Please book the request via the website or contact us directly if you have questions. Untipped event shifts cost an additional $4 per hour to ensure your barista is paid fairly.

 

What are you cancellation policies?

Shifts cancelled within 24 hours of shift date will not be refunded. For all other shift cancellations, we will pass along 50% of the wages to your scheduled barista and return the remainder of the hourly rate to you in the form of Cover That Shift credit.

 

What if I send the barista home early from their shift? 

If a barista is sent home early because their assistance is no longer needed, we will still pass along the promised wages. If a barista is sent home due to poor performance we will pass along 50% of their promised wages for the commitment and travel to their shift. If 50% of their wages equates to less than three hours of work, we will pay them for three hours of work.

 

What if I have specific demands for my baristas?

You can specify these in the Special Needs section on the order forms. We will try our best to fill any and all requests, such as dress code or familiarity with a particular machine.

 

What if I'd like to hire the barista who filled a shift in my coffee shop? 

If you hire an On-Demand barista who has not applied to your shop through The Job Board, we charge a $200 finders fee. This fee covers the cost of hiring and replacing the On-Demand barista. If you are looking to grow your team you may also purchase a post on The Job Board. 

 

What if I have numerous specialty drinks on my menu?

Our baristas are highly adaptable and have worked in many different coffee shops. If you send us a list of your specialties, we’ll pass them along to the barista for their review prior to the shift. You may also email recipes or instructions directly to your barista once we have scheduled someone for your shift.

 

What if I need them to open or close my shop?

We recommend having someone from your team on-site to show them around at least at the beginning of the shift. Since every shop is different, we do not want them going in blind. You can always film a quick video with your phone that shows them where things are and explains how the shop works.

The Job Board

 

How long will it take for my job to be posted?

Positions are not posted immediately because our team personally edits and refines each submission, so that you can be sure to receive the most applications possible. We will personally notify you once your job post is live! Please allow up to 24-48 hours.

 

How long will it be up for?

You may choose between our 14-day Basic post or 30-day Premium package.

 

How will I receive applicants?

We will send screened applications to the email address provided when you purchase your post.

 

Do you interview them for me?

We pre-screen our baristas well and only send you qualified applicants, so you can rest assured that whoever you speak with will be a valid candidate. But in the end, it’s up to you to speak with the baristas you select and decide who to hire! We are not responsible for scheduling interviews.

 

What cities are you available in?

We are located in New York City, Philadelphia, San Francisco and the Bay Area, Nashville, Los Angeles, and Chicago—and expanding quickly, so stay tuned!

For Baristas

How do I sign up?

Head to the Baristas section on our website where you can apply to pick up On-Demand shifts and apply for permanent positions through The Job Board.

 

Do I qualify as a Cover That Shift Barista?

We require all baristas in our community to have at least 2 years experience in specialty coffee. Latte art skills are strongly preferred.

 

I applied to multiple jobs but haven’t heard back.

Sometimes coffee shops take their time with deciding which candidates they would like to interview. Additionally, if you do not hear back for some time you can assume they have decided to not move forward with your application.

 

How do I get paid for On-Demand shifts?

We make payments via direct deposit into your account on Tuesdays for any shifts filled the previous week. You will be notified when the payment has been made. Hourly rates vary by city.

 

Do I need to fill out any forms?

The only thing we need to collect from you is your application, your W9, and your bank routing and account number for direct deposit.

 

Am I an employee of Cover That Shift?

No, you are an independent contractor and will be sent a 1099 at the end of the year dependent on how many shifts you fill in that given year.

 

Does it cost me anything to apply for a position on The Job Board?

Nope! Of course not. We’re trying to get you hired.

 

Is there a dress code?

No, unless specifically requested by the coffee shop's owner. Wear what you feel comfortable in, but also keep in mind it is something you would wear to any barista gig.