Retail Operations Director

The Brooklyn Roasting Company sources and serves superb and sustainable coffees from the world’s most renowned growing regions. They favor third-party-certified coffees in order to help guarantee a living wage for historically impoverished farmers. They celebrate the strong local character of Brooklyn and its rich coffee-roasting heritage.


This fast growing, NYC-based coffee company is seeking a qualified Retail Operations Director to spearhead the growing success of their multiple Brooklyn Roasting café locations. The Retail Operations Director will be responsible for promoting a hard-working and positive environment, overseeing day to day operations, overall budget and planning of a tight retail ship to achieve ambitious growth targets, and growing the Brooklyn Roasting brand in the NYC market.


  • Developing and implementing multi-location systems and processes
  • Leading an ambitious team of café managers and baristas
  • Educating team staff on the Brooklyn Roasting company values and coffee offerings
  • Implementing creative sales strategies, promotions and offerings
  • Running weekly meetings to discuss performance, promotions, and growth strategies
  • Executing retail strategies to achieve weekly, monthly and annual sales budget goals

Applicants should have a fantastic attitude and the drive to achieve Brooklyn Roasting's huge potential as an amazing coffee company!


  • 2+ years barista experience
  • Latte Art skills required
  • Proven success managing multiple retail locations
  • Passionate about coffee
  • Excellent customer service skills
  • Inspirational leadership instincts

Salary based on experience